When contacting support about a recharge issue, please have the following information ready: your AT&T mobile number, the transaction date and time, the confirmation or reference number (if available), and a description of the issue you're experiencing. This will help us resolve your issue more quickly.

We strive to respond to all inquiries as quickly as possible. For phone calls during business hours, you'll be connected with a representative with minimal wait time. Email inquiries are typically responded to within 24 hours. Live chat support is immediate when available.

Refund requests for incorrect number top-ups are handled on a case-by-case basis. Please contact our support team as soon as possible after the error occurs. While we cannot guarantee a refund in all cases, we will work with you to find the best solution possible.

We provide support for our top-up services, but we are not affiliated with AT&T directly. For technical issues with the AT&T network, signal coverage, or device-specific problems, you'll need to contact AT&T customer support directly. We can, however, help with any issues related to applying your top-up to your AT&T account.