Refund Policy

Last Updated: April 15, 2024

At ATT Mobile Top Up, we strive to provide reliable and efficient mobile top-up services for AT&T customers. This Refund Policy outlines the conditions under which we may issue refunds for transactions processed through our website at https://andtphones.shop or our related services.

By using our services, you acknowledge and agree to the terms of this Refund Policy. Please read this policy carefully before completing any transaction.

1. Nature of Mobile Top-Up Services

It is important to understand that mobile top-up services are typically processed immediately and delivered electronically to the recipient mobile account. Due to the nature of these services:

Important: Please verify all information, particularly the mobile number and top-up amount, before confirming your transaction. You are responsible for ensuring the accuracy of the information provided.

2. Refund Eligibility

We may issue refunds under the following limited circumstances:

2.1 Failed or Incomplete Transactions

If your payment was processed, but the top-up was not delivered to the intended AT&T account due to:

2.2 Double Charges

If you were charged multiple times for the same transaction due to a technical error, we will refund the duplicate charges once verified.

2.3 Unauthorized Transactions

If you discover unauthorized charges made through our service, you should:

3. Non-Refundable Situations

In accordance with the nature of mobile top-up services, refunds will generally not be issued in the following situations:

3.1 Customer Error

Refunds are typically not available for transactions where the error was made by the customer, including:

3.2 Service or Coverage Issues

We cannot issue refunds for problems related to:

3.3 Terms Violations

Transactions associated with violations of our Terms of Service, including fraudulent activity, are not eligible for refunds.

Note: While we maintain this policy to protect the integrity of our service, we evaluate each refund request on a case-by-case basis and may make exceptions in extraordinary circumstances at our sole discretion.

4. Refund Process

If you believe you are eligible for a refund based on the criteria above, please follow these steps:

  1. Contact us promptly: Refund requests should be submitted within 7 days of the transaction date.
  2. Provide transaction details: Include your order number, transaction date, mobile number, top-up amount, and payment method.
  3. Describe the issue: Clearly explain why you believe you are entitled to a refund.
  4. Submit supporting documentation: Provide any relevant screenshots, confirmation emails, or other evidence that supports your request.

You can submit refund requests through the following channels:

5. Refund Review Timeline

Once we receive your refund request:

If approved, refunds will be processed as follows:

6. Alternative Resolutions

In some cases where a direct refund is not possible or appropriate, we may offer alternative solutions:

7. Chargeback Policy

We understand that in certain situations, customers may feel it necessary to dispute a charge through their payment provider. However, we strongly encourage you to contact us first with any concerns, as many issues can be resolved without resorting to chargebacks.

Please note that:

8. Preventive Measures

To avoid potential refund issues, we recommend the following best practices:

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time, with or without notice. Changes will be posted on our website, and the "Last Updated" date will be revised accordingly. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about our Refund Policy, please contact us at:

ATT Mobile Top Up
4937 Austin Village Lake Titus
Titus, KS 69438-6815
Email: contact@andtphones.shop
Phone: +1 (936) 419-4669

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